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Terms & Conditions

Company Details

HopeRogers Ltd. t/a
12, The Downs,
WA14 2PU

0161 929 1870

Shipping & Delivery

Your fire will usually be delivered to you by courier. Any accessories or ethanol will usually be delivered by a separate courier. Any delivery charges levied will only be to cover the cost of the delivery. We will deliver your fireplace and give you the basic instructions of how to make the most of your bioethanol fire.

Privacy & Security
We will not disclose buyers information to any third parties unless as part of order fulfillment. If we need to disclose your details to a third party for this purpose, they will not disclose any information to a third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to take and fulfill orders and to administer and enhance the site and service.

Returns & Replacements
All our fires have a manufacturers guarantee for 2 years. If you have used your fire as described in the “How to use your fire” booklet and your fire has developed a fault, we will replace it or refund your money. We will deal with any problems as quickly as possible.

Ordering from us couldn’t be easier. Just browse our store and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on checkout. We will then ask you a few details so that we can complete your order. When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, with a confirmation email. This term is included by us simply in the case that a mistake has been made in pricing or we are no longer able to supply a product. In either case, we will contact you. Orders can be placed on this website or placed with us by telephone.

Payment, Pricing & Promotions
Payment is required when ordering. Payment can be made on this web site, by phone on 0161 929 1870 or, if you prefer, in person at the showroom. All prices on this site are checked regularly. If you order a product which is in a promotion, you will be charged the lower amount. You will be notified of any promotions when placing your order.

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